AIR Communities
Real Estate
ResidentRelationsCoordinator
“Resident Relations Coordinator at AIR Communities. Skills: Resident retention, Resident experience, Sales, Customer service. Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.. Support residents during the move-out process, which may include notice to vacate and resident transfers.”
What You'll Achieve.
resident retention; experience; maximize the number of renewals at your community; consistently exceed your goals
Industry & Context.
Nimble problem-solver
What They're Looking For.
Must Have
customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals., 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.)., Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner., A reliable mode of transportation., Flexible schedule with availability to work during our office hours. Typical schedule will be Tuesday - Saturday 9:30- 6:00pm. (hours may vary based on community and season)., Ability to read, write, and speak English.
Nice to Have
Goal-Driven and Delight in going above and beyond to provide a great customer service experience, Adaptable to Fast Pace and Shifting Priorities, Nimble problem-solver, Collaborative Team Player
What You'll Do.
Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
Support residents during the move-out process
which may include notice to vacate and resident transfers.
Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
Monitors resident retention.
Assist residents with any need
Help residents pay their rent online
Complete move-in and move-out inspections
Register cars to park on-site
Register pets for existing residents
Assist with parcel pending (package deliveries)
Enter in service requests for residents
Answer questions regarding service requests
Assisting with Notice to Vacates and gather information for move-outs
Send communication to residents
Coordinate and plan resident functions
Responds to and manages resident complaints and/or service issues
Contact residents about policy violations
How You'll Work.
Communication Scope
Ability to read, write, and speak English.
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