Onni
ResidentLiaison
“Resident Liaison at Onni. Skills: resident liaison, customer service, relationship building. Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences,”
Industry & Context.
develops creative solutions to solve resident
Shift is 2:30pm-11pm
What They're Looking For.
Must Have
High school degree or equivalent, Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows, Excellent customer service orientation, Excellent interpersonal skills, Excellent oral and written communication skills
What You'll Do.
Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident facilitates all inquiries and concerns in connection with our Elevated Living Experience offered
etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
Organizes resident personal belongings
and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
Assists the leasing team with the scheduling and organization of property tours.
Complies with Workplace Rules and Standards of Conduct.
Interacts harmoniously and professionally with all team members at the designated property.
Assure all property collateral and information for restaurants
and other local attractions are updated and current.
Privy to all activities available in the city (theatre
sightseeing) and establishes close contacts with solution providers in these areas to provide information
and reservations for residents and guests.
Stores and retrieves personal luggage and belongings delivered to the property.
Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
Assists in processing Resident Care request for residents and guest via telephone or in person.
Provides basic trouble-shooting technical support for guest suite services such as cable
Facilitates the point of entry for solution provider deliveries and resident move ins and outs.
Manages guest(s) parking space assignment and issues guest(s) parking passes.
Oversees the bicycle sharing program.
How You'll Work.
Team & Collaboration
Interacts harmoniously and professionally with all team members at the designated property.; Assists the leasing team with the scheduling and organization of property tours.
Communication Scope
Excellent oral and written communication skills
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