Hillpointe
Real Estate
ResidentExperienceManager
“Resident Experience Manager at Hillpointe. Skills: Sales, Leasing, Customer service. Conduct sales and leasing activities. Collaborate on marketing strategies”
What You'll Achieve.
Meet revenue targets; Meet occupancy targets; Achieve highest level of overall retention
Industry & Context.
Identify operational improvements; Offer innovative solutions
Ability to move throughout property, Ability to climb stairs, Ability to navigate multi-story buildings, Ability to lift up to 25 pounds, Ability to operate standard office equipment, Ability to communicate effectively, Visual and auditory ability sufficient, May be exposed to varying weather conditions, Work schedule may include weekends, Work schedule may include evenings, Work schedule may include holidays, Local travel may be required
What They're Looking For.
Must Have
Two or more years of property management experience, Ability to work a flexible schedule, including weekends, High School diploma or equivalent, Ability to physically access all community areas, Valid driver’s license
Nice to Have
Previous experience in leasing, Previous experience in sales, Previous experience in customer service, Previous experience in related field
What You'll Do.
Conduct sales and leasing activities
Collaborate on marketing strategies
Collaborate on social media presence
Utilize CRM and leasing software
Track follow up and applicant progress
Lead and support the guest service team
Provide guidance to guest service team
Delegate tasks to guest service team
Ensure performance standards are met
Engage with prospects and residents
Ensure resident satisfaction
Provide timely responses to inquiries
Identify opportunities for process improvement
Offer innovative solutions
Stay updated on industry trends
Stay updated on best practices
How You'll Work.
Team & Collaboration
Guest service team
Applying for this Resident Experience Manager role?
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