Sur La Table
Retail
ResidentChef
Neural analysis suggests this role is
optimal for Mid candidates.
“Resident Chef at Sur La Table. Skills: Culinary instruction, Kitchen management, Team leadership, Sales performance, Customer experience. Lead high-performing culinary teams. Lead engaging cooking classes”
What You'll Achieve.
Meet the business needs of both culinary and retail; Exceed performance expectations; Uphold a positive team culture; Support individual and team growth; Inspire repeat visits and customer loyalty; Hold employees accountable for quality and execution; Increase foot traffic and store engagement; Enhance customer experience; Build a high-performing culinary team; Drive sales growth; Optimize store performance; Deliver exceptional classes and customer experiences that drive engagement and sales; Achieve key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews; Maintain satisfaction and loyalty
Industry & Context.
Excellent problem-solving abilities
Ability to communicate verbally, Ability to remain standing for up to 5 hours at a time, Ability to move about the store coaching and directing associates and/or class participants while selling to customers, Capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose, Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise, Ability to use hands to chop, whisk, slice, stir, juice and/or demonstrate other techniques, Ability to lift and/or move merchandise weighing up to 50 lbs, Ability to ascend/descend ladders to retrieve and/or move merchandise, Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse, Workweeks are expected to be between 46 and 48 hours, Ability to have a flexible schedule, including nights, weekends, and holidays, Regular and predictable attendance, Flexibility to adjust class assignments based on demand, Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne
What They're Looking For.
Must Have
Must be 21 years of age or older at the time of employment, 1-2 years’ experience as a culinary instructor, 3-4 years of progressively responsible kitchen management experience, Valid Food Manager Certification, Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals, leadership skills with the ability to inspire, develop, and retain a high performing team, Excellent communication, problem-solving, and decision-making abilities, Passion for community engagement and providing exceptional customer experiences
Nice to Have
Culinary degree strongly preferred, Proficiency in Microsoft Office Suite and retail systems preferred
What You'll Do.
Lead high-performing culinary teams
Lead engaging cooking classes
Foster an enthusiastic and knowledgeable team
Oversee the success of the in-store culinary program
mentor and retain a high-performing team
and inspire associates
Conduct regular performance evaluations
educational experiences for customers
Ensure an outstanding cooking class experience
Increase foot traffic and store engagement through cooking classes and private events
Maintain expertise on products and training
Ensure exceptional customer experience
Oversee and address customer feedback
Develop and implement strategies to enhance culinary and retail business
Analyze key performance metrics
Meet or exceed culinary and retail goals
Manage daily store operations
Ensure compliance with food safety standards
and sanitation regulations
Maintain accurate inventory levels
Control supply and culinary expenses
and beer in compliance with regulations
Enforce age restrictions
Ensure store safety and cleanliness
Address maintenance needs
Maintain accuracy and integrity of employee records
Adhere to wage and hour laws
Accurately record time worked
Communicate and ensure adherence to Sur La Table policies and SOPs
Teach 6-8 classes per week
How You'll Work.
Team & Collaboration
Collaborate with associates and customers; Work with store leadership to increase foot traffic and store engagement; Communicate policies and SOPs effectively to associates
Communication Scope
Communicate verbally; Excellent communication abilities
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a Resident Chef at Sur La Table, you play a key role in the success of the store by leading high-performing culinary teams that inspire customers throughout every stage of their culinary experience. This position leads engaging cooking classes, fostering an enthusiastic and knowledgeable team and overseeing the success of the in-store culinary program. This role requires a blend of culinary talent, business acumen, and teaching skills to drive sales, enhance customer #bestincenter experience, a company-wide standard for excellence in service, and build a high-performing culinary team. Key Responsibilities Leadership & Team Development · Recruit, mentor and retain a high-performing team to meet the business needs of both culinary and retail. · Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. · Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution. · Work with store leadership to increase foot traffic and store engagemen
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