Kimpton Seafire Resort & Spa
ResidencesRentalProgramManager
“Residences Rental Program Manager at Kimpton Seafire Resort & Spa. Skills: Rental Program Management, Marketing, Sales, Revenue Generation, Guest Relations. Managing and Marketing rental properties. Coordinating photography of residential properties”
What You'll Achieve.
Drive room revenue increases; Maximize revenues; Positively impact Guest Engagement Scores; Improve rental revenues
Industry & Context.
Ability to make sound decisions; Ability to seek new and innovative techniques to improve rental revenues
Must be able to work evenings, weekends, and holidays
What They're Looking For.
Must Have
Bachelor’s Degree in a related field, Associates in Interior Design, Minimum of five (5) years’ experience in vacation rental PMS like V12 or Escapia with a focus on accounting modules, Minimum of five (5) years marketing and sales experience in the luxury travel agent sector, Excellent verbal and written communication skills, Proficiency in Microsoft Office suite, Ability to negotiate persuasively and close contracts, Ability to make sound decisions, Ability to manage a high volume of request especially during peak season and respond promptly to all online inquiries, guest phone calls and walk-in request, Ability to seek new and innovative techniques to improve rental revenues, Ability to liaise with owners, hotel staff and clients on matters relating to property, flexible schedule, must be able to work evenings, weekends, and holidays
Nice to Have
Minimum of five (5) years’ experience in luxury real estate, any established connections with wholesaler and agencies a plus
What You'll Do.
Managing and Marketing rental properties
Coordinating photography of residential properties
Mobile app and reservation software management
Coordinating projects in relation to the Rental Program
Performing pre-arrival and departure inventories
Responding to guest issues
Maintaining maintenance and service contracts
Assisting in forecasting the rental program annual budget
Reviewing revenue reports
Implementing initiatives to drive room revenue increases
Performing daily audit of group blocks
Managing commissions system
Preparing Employee Engagement action plans
Hosting department meetings and team outings
Performing Group-Rooms coordinator duties
Balancing suites to optimize selling power
Straight lining availability
Focusing on details and accuracy
Managing Cancellations/Early Departures process
Managing Festive Deposit process
Coordinating with transient sales and reservations team
Providing training to central reservations agents
Communicating service failures
Assisting meeting planners
Auditing staff for Forbes standards
Managing Reservations schedule
Maintaining a department Goals board
Entering complaints in HotSos
Performing social hour shifts
Ordering supplies and tools
Managing incentive program
Balancing Employee Engagement
Guest Engagement and Financial Performance
Completing projects by deadlines
How You'll Work.
Team & Collaboration
Work with the Revenue Manager & Rooms Coordinator; Work with Finance; Attend required meetings with revenue, group sales, catering and events, rooms division, etc.; Communication with Revenue, GM, Resort Manager, FOM, Sales Managers, Reservations team, Finance and Rooms Controller; Coordinate with transient sales and reservations team; Collaborate with sales and marketing team; Liaise with owners, hotel staff and clients
Communication Scope
Excellent verbal and written communication skills
Process & Methodology
Coordinating projects in relation to the Rental Program, Completing projects by deadlines
Applying for this Residences Rental Program Manager role?
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