Four Seasons
Hospitality
ResidencesConcierge
Neural analysis suggests this role is
optimal for Mid candidates.
“Residences Concierge at Four Seasons. Skills: guest service, professionalism, communication. Respond to homeowner, resident and guest requests. Assess and respond to needs”
What You'll Achieve.
achieve maximum customer satisfaction; ensures that all the details of service are performed properly; every guest receives the highest quality of service
Industry & Context.
accurately assessing and responding to the owners, residents or their guests’ needs
Must have the right to work in Malaysia, Visa sponsorship is not available, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only
What They're Looking For.
Must Have
SPM level or above, Excellent reading, writing, and oral proficiency in English language, Must be able to speak, read, and write Bahasa Malaysia, Must have the right to work in Malaysia
Nice to Have
2 to 3 years of experience working in a luxury hotel or residential environment, relevant experience working in other luxury/high service orientated environment, computer literate, property management systems are advantageous, Poses an affinity for guest service, Excellent personal presentation and interpersonal skills, Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
What You'll Do.
resident and guest requests
Assess and respond to needs
Add personal recommendations and touches
Achieve maximum customer satisfaction
Adhere to Four Seasons standards of service
Maintain complete working knowledge of products
Ensure all details of service are performed properly
Provide highest quality of service
Handle all owner and resident interactions
Accommodate requests whenever possible
Work harmoniously and professionally with co-workers
Handle additional requests
Assure desk collateral and information are updated
Utilize software programs to input arrangements
Assure proper billing
Assist during emergencies
Provide updated list of residents
Support Guest Services and Pool/Fitness Attendant positions
How You'll Work.
Team & Collaboration
Works harmoniously and professionally with co-workers and supervisors
Communication Scope
Excellent reading, writing, and oral proficiency in English language; speak, read, and write Bahasa Malaysia
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. **_About Four Seasons Hotel Kuala Lumpur_** Four Seasons Hotel and Residences is located in the Golden Triang
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