Coral Expeditions
Hospitality
ReservationsSalesExecutive
Neural analysis suggests this role is
optimal for entry candidates.
“Reservations Sales Executive at Coral Expeditions. Skills: Sales, Reservations, Guest service. Create guest loyalty. Create partnership connections”
What You'll Achieve.
Achieve best outcome for business
Industry & Context.
Australian residency required, Australian work experience
What They're Looking For.
Must Have
Experience in Sales, Experience in Reservations, Experience in Administration, Experience in Guest Services, Intermediate computer skills, Microsoft Office proficiency, Proven English communication skills, Ability to prioritise
Nice to Have
Travel industry experience, Reservations systems experience
What You'll Do.
Create partnership connections
Provide professional guest service
Provide unparalleled guest service
Attend telephone calls
Respond to emails promptly
Respond to emails accurately
Cultivate product understanding
Cultivate passenger demographic understanding
Follow up on enquiries
Enter details accurately
Compile accurate reporting
How You'll Work.
Team & Collaboration
Friendly team environment
Communication Scope
English communication
Full Job Description
Coral Expeditions is Australia’s pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral has operated with a single purpose – to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral is part of the NRMA Group, a member-owned brand that also operates NRMA Parks & Resorts, SIXT car rental, NRMA Electric Vehicle charging network and various marine businesses. The Reservations Sales Consultant is an integral position within our Reservations team. As the voice of our department for direct guests and partnership contact, the ideal candidate will have a keen focus on sales and guest experience, a true professional in communication and execution of booking conversion, working autonomously and within our friendly team environment this role will be supported and nurtured to achieve the best outcome for our business. What You'll Do * Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction. * Attending to telephone calls and responding to emails promptly and accurately within efficient time frames. * Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up. * Attending to set daily tasks with a sense of urgency and vigour for booking conversion. * Accurate entry of details into our reservations system, programs, and database to accompany manifests. * Compiling accurate reporting for distribution to our management team. What You'll Bring * Experience in a similar role within - Sales, Reservations, Administration, or Guest Services. * Intermediate computer skills, encompassi
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