Guest Services
hospitality management
ReservationsOTA&DistributionAccountCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Reservations OTA & Distribution Account Coordinator at Guest Services. Skills: account management, partner communication, inventory accuracy. Serve as primary point of contact for partners. Communicate with partners on account requirements”
What You'll Achieve.
Maximizing listing quality
Industry & Context.
Identify inaccuracies and recommend corrections
Remote work-from-home position, Ability to sit at a desk in front of a computer for the entire workday, dedicated quiet workspace, Reading and writing work-related documents in English, Speech recognition and clarity, Constantly communicates and receives verbal communication, fast-paced environment, Lifting, carrying, and pushing up to 15lbs, occasionally up to 30 lbs, Occasionally stoop, kneel, or crouch
What They're Looking For.
Must Have
High School Diploma, Minimum of at least 18 years of age, Computer proficiency, attention to detail, demonstrated organization skills, ability to manage multiple tasks and platforms concurrently, Excellent interpersonal skills, administrative skills, telephone skills, other communication skills, customer service
Nice to Have
Prior experience in hospitality, travel or e-commerce
What You'll Do.
Serve as primary point of contact for partners
Communicate with partners on account requirements
Assist with maintaining accurate inventory
Process updates to rates
Ensure consistency of information
Assist with new account setup
Verify live listings for accuracy
Audit existing accounts for accuracy & compliance
Identify inaccuracies and recommend corrections
Assist is maximizing listing quality
Assist in reporting related to listings
Develop a full working knowledge of the company brand
Assist unit managers and call center with complaints
Communicate effectively with management
Represent the company in a professional manner
How You'll Work.
Team & Collaboration
Communicate effectively with management; Assist unit managers and call center
Communication Scope
interpersonal skills; administrative skills; telephone skills; communication skills; customer service
Full Job Description
Compensation Amount: 23.00 USD Hourly Job Summary: The Reservations OTA & Distribution Account Coordinator supports management of third-party distribution channels, including Online Travel Agents (OTAs), hotel wholesale partners, and experience resellers. The role assists with inventory, listings, and account setup while serving as a day-to-day point of contact for partners and units. Job Description: **Essential Functions** * Serve as primary point of contact for established OTA, wholesale & experience partners. Communicate with partners on account requirements, updates, and operational needs. * Assist with maintaining accurate inventory, availability, and product details as well as to process updates to rates, restrictions, blackout dates, and listing content as directed. * Ensure consistency of information, images, amenities and descriptions. * Assist with new account setup including necessary documentation, system buildout and platform configurations. Verify live listings for accuracy. * Regularly audit existing accounts for accuracy & compliance. Identify inaccuracies and recommend corrections. Assist is maximizing listing quality through improved descriptions, images and platform features. * Assist in reporting related to listings, performance, and reviews. * Develop a full working knowledge of the company brand and each individual unit including but not limited to location website, room/campsite types & rates, buildings, amenity information, tour information, boat rental types/pricing, hours, location information, policies/rules, fees and ADA specifications. * Assist unit managers and call center with facilitating customer complaints and refunds. * Communicate effectively with management on all unit related functions. * Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates and vendors. **Skill and Knowledge Requirements Include** * High School Diplom
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