Sand Valley
Reservations
ReservationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Reservations Manager at Sand Valley. Skills: Reservations management, Team leadership, Revenue maximization, Guest satisfaction. Lead Reservations team. Maximize resort revenue”
What You'll Achieve.
Maximize resort revenue; Maximize guest satisfaction; Maintain tee sheet utilization standards; Maximize room occupancy; Maximize dining reservations; Maximize golf bookings; Achieve sales and event goals
Industry & Context.
Ability to analyze problems; Develop solutions
Be available for evening, weekend, and holiday coverage
What They're Looking For.
Must Have
Minimum of 2 years of relevant functional and/or management experience, Proven ability to lead, mentor, and motivate a team in achieving sales and event goals while fostering a positive, open-communication culture, written, verbal, and interpersonal communication skills with a customer service focus, Proficient in Microsoft Office Suite (Word, Excel, Outlook), Ability to analyze problems, develop solutions, and efficiently manage multiple responsibilities under pressure, Highly organized, detail-oriented, and able to work flexible hours, including evenings, weekends, and peak event periods, emotional intelligence, a proactive mindset, and a professional, positive demeanor, Must be able to communicate clearly with guests, team members, and leaders, Requires sitting, standing, walking, bending, and moving throughout the workday, Must be able to lift up to 30 lbs occasionally
Nice to Have
college degree preferred, Experience with CRM or event management software (Revinate, Delphi, Opera, or Salesforce preferred), Experience in budget development, strategic planning, and staff management
What You'll Do.
Lead Reservations team
Maximize resort revenue
Ensure guest satisfaction
Process reservations efficiently
Support other departments
Guide Reservations team
Maintain professional environment
Demonstrate sound judgment
Coach and inspire team
Develop people and processes
Lead training and development
Enhance call scoring program
Improve feedback loop
Supervise team training
Update training protocols
Maintain tee sheet utilization
Maximize room occupancy
Maximize dining reservations
Maximize golf bookings
Collaborate with Food & Beverage
Conduct team meetings
Address team member matters
Produce call volume reports
Analyze call volume reports
Provide reports to leaders
Conduct performance reviews
Maintain work environment
How You'll Work.
Team & Collaboration
Provide updates to Central Reservations and PBX; Work in conjunction with Revenue Management team; Collaborate with Food & Beverage department; Liaise between Reservations, Groups, Buddies Golf, Concierge, and Guest Billing; Collaborate with Marketing department
Communication Scope
written communication skills; verbal communication skills; interpersonal communication skills
Process & Methodology
Strategic planning
Full Job Description
## Position Summary The Reservations Manager plays a vital role in delivering thoughtful, high-quality service to Sand Valley guests. This position is responsible for managing the Reservations team to maximize resort revenue and guest satisfaction through effective yield management and efficient reservation processing. The Reservations Manager must be well-versed in the responsibilities of Reservations and have knowledge of Groups, Lido Concierge, and Founders teams, providing seamless support across departments. A strong leader is essential to guide the Reservations team, maintain a structured and professional environment, and demonstrate sound judgment and critical thinking skills. This role requires a service-oriented operator who is dedicated to delivering exceptional guest experiences while coaching and inspiring a high-performing team. The ideal candidate is a builder and developer of people and processes, continuously striving for growth and excellence. ## Primary Duties and Responsibilities Lead a team of Reservations Agents focused on curating the guest experience in lodging, golf, dining, and other resort activities. Share relevant information with Central Reservations and PBX by providing updates regarding golf and lodging prices, room descriptions, golf and lodging offers, and general resort information, including pertinent details regarding other departments. Handle reservation calls, book tee times and lodging, and respond to guest emails as needed. Lead the training and development program, focusing on implementation of a structured training calendar while enhancing the call scoring program and improving the feedback loop for the team. Supervise training of all reservations team members on resort software, policies, and procedures. Continually improve and update training protocols and manuals. Work in conjunction with the Revenue Management team to maintain tee sheet utilization standards and support guest satisfaction. Maximize room occupancy, dining
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