Four Seasons
ReservationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Reservations Manager at Four Seasons. Manage a team of Sales and Communications Agents. Direct the team to establish product and destination knowledge”
What You'll Achieve.
Achieve sales targets; Maximize efficiencies to optimize revenue opportunities
Industry & Context.
Ability to analyze, prioritize, organize, multi-task and follow up with a sense of urgency
Must be able to work all shifts including AM, PM, weekends and holidays, Continuous sitting for majority of the shift, Legal work authorization for employment in the United States required
What They're Looking For.
Must Have
3-5 Years luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred, Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards, Able to provide unwavering customer service, personal presentation, Ability to analyze, prioritize, organize, multi-task and follow up with a sense of urgency, Excellent interpersonal and communication skills, both in person and by telephone, working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS, Must be able to work all shifts including AM, PM, weekends and holidays, Fluent in English, Legal work authorization for employment in the United States required, Continuous sitting for majority of the shift
What You'll Do.
Manage a team of Sales and Communications Agents
Direct the team to establish product and destination knowledge
Maintain benchmark standards
Prepare operational teams for seamless stays
Achieve sales targets
Maximize efficiencies to optimize revenue opportunities
Serve as a technical expert on systems for Room and Dining sales
Ensure fulfillment of brand partnership programs
Lead financial / PCI tasks
How You'll Work.
Team & Collaboration
Work with the Commercial team to achieve sales targets; Lead financial / PCI tasks with the Finance department
Communication Scope
Excellent interpersonal and communication skills, both in person and by telephone
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House. **_Join a diverse and talented team in Boston_** We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. ** _The Role_** I
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