Four Seasons
ReservationsIntern
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optimal for Entry candidates.
“Reservations Intern at Four Seasons. Answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other departmental tasks. Take down and pass messages where necessary”
Industry & Context.
Successful candidates must hold legal authorization to work in Italy at the time of application
What They're Looking For.
Must Have
Reading, writing and oral proficiency in Italian and English
What You'll Do.
Answer Hotel general phone calls
routing calls to proper internal extensions
accepting and delivering wake up calls and performing other departmental tasks
Take down and pass messages where necessary
Utilize and ensure proper working conditions of the telephone switchboard
the hotel computer systems
high-speed Internet system and facsimile machines
Update the company’s internal telephone directory
Process guests’ inquiries in an efficient and friendly manner
using guest names when possible and routing calls to proper extensions
Interactions will be via phone
chat or any other tool provided by the company
Support the team in updating guests’ reservations
Support in answering general reservations e-mail
retrieving and distributing mail and processing brochure requests
Run appropriate reports checking for special requests
Assist with other tasks within the division if needed
Develop and present a project work to reinforce training
How You'll Work.
Team & Collaboration
Support the team in updating guests’ reservations; Assist with other tasks within the division if needed
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. **About the role** Four Seasons Hotel Firenze is currently looking for a motivated Reservations Intern to join our Team! The Reservations Intern will provide guests support prior to their arrival at the Hotel. This position will answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other CORE daily tasks (specifically PBX and chat). **What you will do** * Answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other
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