Hotel Contessa
Hospitality
ReservationsAgent
“Reservations Agent at Hotel Contessa. Skills: Guest relations, Reservation handling. Assist guests during reservation process. Answer telephone”
Industry & Context.
Negotiate resolutions
Ability to sit for extended periods
What They're Looking For.
Must Have
Hotel experience required, 40 WPM typing speed
Nice to Have
Passkey experience preferred, Delphi experience preferred, Opera experience preferred
What You'll Do.
Assist guests during reservation process
Greet prospective guests
Provide information regarding availability
Promote HEI Hotels and Resorts
Assign reservations based on preferences
Read and verify information
Input and retrieve data
Answer questions regarding hotel facilities
Communicate deposit policies
Handle complaints tactfully
Negotiate resolutions
Comply with attendance rules
Perform other job-related duties
How You'll Work.
Communication Scope
Verbal communication; Written communication
Applying for this Reservations Agent role?
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ANONYMOUS · UNFILTERED
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