Grecotel
Hospitality
ReservationsAgent
“Reservations Agent at Grecotel. Skills: reservations, customer service, communication. responds promptly to guests’ requests, travel agencies or other networks related to hotel bookings, and received via email, phone or through the central reservation system with care by following the company’s SOPs. Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system”
Industry & Context.
Exceptional problem-solving skills; Ability to multitask and prioritize tasks in a fast-paced environment
Accommodation (if necessary) and Board, Transportation costs
What They're Looking For.
Must Have
High school diploma or equivalent, attention to detail and accuracy in data entry, Ability to multitask and prioritize tasks in a fast-paced environment, Familiarity with hotel reservation systems and proficiency in using computer systems and software, Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations, Fluency in English
Nice to Have
bachelor's degree in hospitality or related field, Previous experience in hotel reservations or customer service roles is an asset, knowledge of additional languages will be considered as an asset
What You'll Do.
responds promptly to guests’ requests
travel agencies or other networks related to hotel bookings
and received via email
phone or through the central reservation system with care by following the company’s SOPs
Handle incoming reservations calls and emails
providing excellent customer service and accurately entering guest details into the reservation system
Respond to guest inquiries regarding room availability
Assist guests with modifications or cancellations to existing reservations
Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
Process payment transactions and ensure accuracy in billing and financial documentation
Maintain knowledge of hotel facilities
and local attractions to provide personalized recommendations to guests
Handle guest complaints or issues with professionalism and high levels of empathy
working towards a satisfactory resolution
How You'll Work.
Team & Collaboration
Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
Communication Scope
Fluency in English; knowledge of additional languages will be considered as an asset
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