Four Seasons

ReservationsAgent

prague, prague, czechia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Reservations Agent at Four Seasons. Skills: Reservations, Guest service, Sales. Handle inbound calls. Handle chat inquiries”

Industry & Context.

Eligibility Requirements

Current work authorization in the country of Czech Republic or EU Passport

What They're Looking For.

Must Have

Fluency in English, Computer proficiency, Professional attitude

Nice to Have

Czech language skills

What You'll Do.

Handle chat inquiries

Convert requests into reservations

Provide knowledge of room types

Provide knowledge of rates

Provide knowledge of hotel amenities

Manage guest profiles

Manage account information

Use selling techniques

Manage group reservations

Handle special requests

Resolve guest inquiries

Resolve guest challenges

How You'll Work.

Communication Scope

Communication skills

Full Job Description

**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites. **We are a human brand. We are a culture brand. We are Four Seasons**. **Join Our Prestigious Team as Reservations Agent at Four Seasons Hotel Prague** At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences. **About the role:** As a Reservations Agent (Core Agent), you will be a key part of the Core Department, supporting guests with arranging accommodations and delivering personalized, seaml

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