Four Seasons
Hospitality
ReservationsAgent
Neural analysis suggests this role is
optimal for Mid candidates.
“Reservations Agent at Four Seasons. Skills: Reservations, Guest Service, Sales. Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner.. Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities.”
What You'll Achieve.
maximize revenue opportunities; ensure seamless coordination; ensure timely follow-up with guests; ensure alignment and efficient operations; provide continuity and visibility across shifts
Industry & Context.
What You'll Do.
Handle reservation inquiries via telephone
and GDS in a courteous
and professional manner.
and hotel experiences to maximize revenue opportunities.
Maintain full knowledge of both properties—including room categories
Deliver personalized service while adhering to Four Seasons standards and communication guidelines.
and confirm reservations in the Property Management System with accuracy.
Manage guest preferences
and comments to ensure seamless coordination.
Process cancellations
and ensure timely follow-up with guests.
Liaise closely with Front Office
Finance and Sales & Marketing to ensure alignment and efficient operations.
Communicate clearly with colleagues to provide continuity and visibility across shifts.
Uphold a professional image—appearance
and communication—at all times.
How You'll Work.
Team & Collaboration
Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations.; Communicate clearly with colleagues to provide continuity and visibility across shifts.
Communication Scope
Fluent in English (written and spoken); Fluent in French (written and spoken); professional communication
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace. **About Four Seasons** Four Seasons Hotels & Resorts is guided by the Golden Rule—treating others as we wish to be treated. For more than six decades, we have delivered genuine hospitality, exceptional quality, and a culture built on trust, respect, and integrity. Joining Four Seasons means becoming part of a team that is passionate about creating memorable guest experiences and fostering an environment where employees can thrive and grow. **The Opportunity** We are seeking an experienced and s
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