Four Seasons
ReservationsAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Reservations Agent at Four Seasons. Answer Hotel general phone calls. Route calls to proper internal extensions”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Previous customer experience, Ability to work effectively under pressure, Attention to detail, Problem solving, Ability to multitask and prioritize daily, History of working in a team environment, Required authorization to work in an European country, Reading, writing and oral proficiency both in Portuguese and English, Ability to work all shifts including, AM's, PM's, weekends, and holidays
What You'll Do.
Answer Hotel general phone calls
Route calls to proper internal extensions
Accept and deliver wake up calls
Perform departmental tasks
Take down and pass messages
Process guests’ inquiries
Capture sales via phone
Coordinate details of each reservation
Complete internal reservation forms
Answer general reservations e-mail
Retrieve and distribute mail
Process brochure requests
Perform guest recognition duties
Handle guest complaints
Internal Reservations
Call or email guests to confirm reservations
Clear waitlisted reservations
Contact guests or travel planners
Run appropriate reports
Monitor Front Desk reservations
Respond to emergency or safety situation
Assist other departments
Support the Sales Team
Process rooming lists
Process introduction letters
How You'll Work.
Team & Collaboration
Work with product team; Develop working relationships; Assist other departments; Support the Sales Team
Communication Scope
Excellent communication
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant. **Our opportunity** We are looking for a motivated & talented Reservations Agent to join our Team! **About the Role** The Reservations Agent is responsible for selling the hotel and providing information to prospective guests via phone, email, chat or other Hotels tools, ensuring the guest’s satisfaction. This position is also responsible for answering Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wak
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