Four Seasons
ReservationsAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Reservations Agent at Four Seasons. Skills: Capture sales from in-coming reservations calls, coordinate details of each reservation, Answer General Reservations e-mail, Handle guest complaints, Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations, Run appropriate reports, checking for special requests, VIP guests, obtain arrival times for VIPs or Special Attention guests, Contact guests or travel planners to clarify any discrepancies. Capture sales from in-”
What You'll Achieve.
ensure the guest’s satisfaction
Industry & Context.
Indonesian National only
What They're Looking For.
Must Have
Previous experience from a Reservations Agent of a 5* hotel or Front Office experience, Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset, Excellent communication and organization reading, writing, and oral proficiency in the English and Russian language, Guest centricity and understanding the importance of guest’s preferences, Ability to work under pressure in a fast-paced environment, Flexible schedule with the ability to work all types of shifts, week-ends and holiday, Strong computer skills
Nice to Have
Knowledge of other foreign languages is a plus
What You'll Do.
Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Answer General Reservations e-mail
retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Call to confirm and/or guarantee non-guaranteed reservations
clear waitlisted reservations
Run appropriate reports
checking for special requests
VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
How You'll Work.
Communication Scope
Excellent communication; reading proficiency; writing proficiency; oral proficiency in the English and Russian language
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill". **About the role:** The Reservations Agent is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate detail
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