Chateau Elan Winery and Resort
ReservationsAgent
“Reservations Agent at Chateau Elan Winery and Resort. Answer telephone. Greet prospective guests”
Industry & Context.
Sit for extended periods
What They're Looking For.
Must Have
Input 40 WPM on keyboard, Effective verbal communication, Effective written communication
What You'll Do.
Greet prospective guests
Provide information on availability
Promote HEI Hotels and Resorts
Assign reservations based on preferences
Input and retrieve data using computer system
Answer questions regarding hotel facilities
Communicate applicable deposit policies
Handle complaints tactfully
Negotiate resolutions for sold-out hotel
Comply with attendance rules
Perform other job-related duties
How You'll Work.
Communication Scope
Verbal English communication; Adapt communication style
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