Hai Hospitality
Reservationist
“Reservationist at Hai Hospitality. Skills: Technical and logistical mastery of Open Table / Seven Rooms software., Knowledge of the reservation policies & capabilities for each location and how to determine availability., Knowledge of each restaurant’s general information and the differences between them., Understanding of protocols for filtering any non-reservation related phone calls., Proficiency in Microsoft Office products like Teams, Outlook, and Word, General knowledge of the food and bev”
What You'll Achieve.
Provide incredible dining experiences for our guests; Guide and direct the FOH service team
Industry & Context.
Ability to sit at a desk and use a computer or other office equipment for extended periods., Perform repetitive hand and wrist movements for typing, writing, or data entry., Lift and carry office supplies, files, or equipment weighing up to 25 lbs., Adapt to a fast-paced work environment, including managing deadlines and shifting priorities., Work collaboratively in close proximity to coworkers in shared office spaces., Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments., Understand and follow directives, policies, and workflows provided by supervisors or management., Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions.
What They're Looking For.
Must Have
Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions., Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies., Detect and address workplace safety issues and adhere to safety guidelines and standards., Ability to sit at a desk and use a computer or other office equipment for extended periods., Perform repetitive hand and wrist movements for typing, writing, or data entry., Lift and carry office supplies, files, or equipment weighing up to 25 lbs., Adapt to a fast-paced work environment, including managing deadlines and shifting priorities., Work collaboratively in close proximity to coworkers in shared office spaces., Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments., Understand and follow directives, policies, and workflows provided by supervisors or management.
What You'll Do.
Provide incredible dining experiences for our guests
Guide and direct the FOH service team
Notate relevant information clearly
Utilize necessary formatting to maintain organization.
Complete sidework and opening duties in a timely fashion
How You'll Work.
Team & Collaboration
Works cohesively with the Reservations Manager; Communicate promptly and consistently regarding reservation updates, changes, or guest requests with hosts.; Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks with team.; Help out teammates as you see that they need assistance.; Ask your teammates what they need.
Communication Scope
Communicate clearly, respectfully, and through appropriate channels with management.; Communicate promptly and consistently regarding reservation updates, changes, or guest requests with hosts.; Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks with team.; Be up front and honest when setting the guests’ expectations.; Present information thoroughly to avoid any miscommunication with guests.; Communicate succinctly, constructively, and positively.; Ability to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions.; Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies.
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