Relais & Châteaux

Hospitality

ReservationExecutive

€29k+ Florence, Tuscany, Italy FULL TIME
The Brief

“Reservation Executive at Relais & Châteaux. Skills: Reservation management, Guest relations, Sales support. Process reservation requests. Update guest profiles”

What You'll Achieve.

Contribute to commercial success; Ensure booking accuracy; Meet company standards

Industry & Context.

Hospitality
Problems you'll solve

Problem solving

What They're Looking For.

Must Have

2 years of experience in reservations, Diploma or degree, Excellent communication skills in Italian

Nice to Have

Oracle Cloud and SynXis knowledge, Knowledge of additional languages

What You'll Do.

Process reservation requests

Update guest profiles

Maintain availability

Collaborate on upselling campaigns

Follow up on pending reservations

Coordinate with Front Office

Maintain relationships with travel agents

Ensure GDPR compliance

Report anomalies to management

Adhere to service standards

How You'll Work.

Team & Collaboration

Front Office; F&B department

Communication Scope

Clear communication; Active listening

Free ATS check

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