SMU

Education

ResearchSystemSupportSpecialist

$65–95k ~AI est. Dallas, Texas, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Research System Support Specialist at SMU. Skills: System support, System maintenance, Data management, Technical support. Assist in setup. Assist in configuration”

Industry & Context.

Education
Problems you'll solve

Problem-solving; Identify problems; Analyze problems; Devise solutions; Troubleshooting

Eligibility Requirements

Occasional travel, Carry/lift 25 lbs, Sit for long periods

What They're Looking For.

Must Have

Bachelor's degree with two years experience, High school diploma with six years experience

Nice to Have

Master's degree, Degree in Computer Science, Degree in Information Technology

What You'll Do.

Assist in configuration

Collaborate with research teams

Ensure system integration

Monitor research systems

Maintain research systems

Troubleshoot technical issues

Resolve technical issues

Perform system updates

Perform system backups

Perform system patches

Maintain research data

Implement data protection protocols

Comply with regulations

Monitor system performance

Provide technical support

Troubleshoot user issues

Develop training sessions

Deliver training sessions

Work with researchers

Provide regular updates

Participate in meetings

Contribute to planning

Diagnose technical issues

Resolve technical issues

Coordinate with vendors

Address hardware problems

Address software problems

Document technical issues

Track technical issues

Assist with website creation

Assist with website maintenance

Assist with website updates

Support operational activities

Streamline workflow processes

Attend professional development

How You'll Work.

Team & Collaboration

Collaborate with research teams; Collaborate with colleagues; Work as part of team; Work with Director; Work with IT staff; Participate in team meetings

Communication Scope

Verbal communication; Written communication

Process & Methodology

Project planning, Strategy discussions

Full Job Description

Salary Range:  Salary commensurate with experience and qualifications About SMU SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools:  Dedman College of Humanities and Sciences ,  Cox School of Business ,  Lyle School of Engineering ,  Meadows School of the Arts ,  Simmons School of Education and Human Development ,  Dedman School of Law ,  Perkins School of Theology  and  Moody School of Graduate and Advanced Studies . SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities.   SMU’s relationship with Dallas   – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. The Office of Research and Innovation (ORI) is seeking a dedicated and detailed-oriented Research System Support Specialist to join our dynamic team. This role involves providing technical support and system maintenance for research operations, ensuring the seamless function of research tools, databases, and platforms. The ideal candidate will have a strong background in software systems and processes, and a passion for contributing to cutting-edge research projects.  Essential Func

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