SMU
Education
ResearchSystemSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Research System Support Specialist at SMU. Skills: System support, System maintenance, Data management, Technical support. Assist in setup. Assist in configuration”
Industry & Context.
Problem-solving; Identify problems; Analyze problems; Devise solutions; Troubleshooting
Occasional travel, Carry/lift 25 lbs, Sit for long periods
What They're Looking For.
Must Have
Bachelor's degree with two years experience, High school diploma with six years experience
Nice to Have
Master's degree, Degree in Computer Science, Degree in Information Technology
What You'll Do.
Assist in configuration
Collaborate with research teams
Ensure system integration
Monitor research systems
Maintain research systems
Troubleshoot technical issues
Resolve technical issues
Perform system updates
Perform system backups
Perform system patches
Maintain research data
Implement data protection protocols
Comply with regulations
Monitor system performance
Provide technical support
Troubleshoot user issues
Develop training sessions
Deliver training sessions
Work with researchers
Provide regular updates
Participate in meetings
Contribute to planning
Diagnose technical issues
Resolve technical issues
Coordinate with vendors
Address hardware problems
Address software problems
Document technical issues
Track technical issues
Assist with website creation
Assist with website maintenance
Assist with website updates
Support operational activities
Streamline workflow processes
Attend professional development
How You'll Work.
Team & Collaboration
Collaborate with research teams; Collaborate with colleagues; Work as part of team; Work with Director; Work with IT staff; Participate in team meetings
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project planning, Strategy discussions
Full Job Description
Salary Range: Salary commensurate with experience and qualifications About SMU SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies . SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. The Office of Research and Innovation (ORI) is seeking a dedicated and detailed-oriented Research System Support Specialist to join our dynamic team. This role involves providing technical support and system maintenance for research operations, ensuring the seamless function of research tools, databases, and platforms. The ideal candidate will have a strong background in software systems and processes, and a passion for contributing to cutting-edge research projects. Essential Func
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