Velera
Financial Services
Research&ResolutionSpecialistII
“Research & Resolution Specialist II at Velera. Skills: Issue resolution, Process improvement, Client service delivery. Work on critical inquiries and issues. Participate in product releases and projects”
What You'll Achieve.
Achieve high levels of client satisfaction; Meet Client and Velera standards
Industry & Context.
Root Cause; Issue resolution; Diagnose technical issues; Issue analysis; Root cause identification
What They're Looking For.
Must Have
Bachelor’s Degree in related field or combination of education and relevant experience required, Seven (7) years’ experience in client relationship management, product implementation or product management within the Financial Industry required
Nice to Have
Project management experience preferred
What You'll Do.
Work on critical inquiries and issues
Participate in product releases and projects
Perform research and analysis on complex product/service change requests
Diagnose technical issues
Perform in-depth analysis on inquiries
Create custom report queries
Provide recommendations regarding efficiency
Collect and analyze data
Interact with Financial Institution executives
Mentors and coaches the development of others
How You'll Work.
Team & Collaboration
Partner with Client Service Delivery Training; Serve as an advisor with appropriate BUs/Subject Matter Experts; Demonstrating leadership behaviors and results that facilitate stakeholder collaboration; Develops rapport with internal and external business partners
Communication Scope
Communication
Process & Methodology
Manage multiple simultaneous projects, Lead mitigation plans
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