Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, worldwide grocery stores
ResearchProgramManager,WorldwideGroceryStores(WWGS)
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“Research Program Manager, Worldwide Grocery Stores (WWGS) at Amazon.com Services LLC. Skills: Research program management, Knowledge repository management, Process optimization, Stakeholder management. Own strategic development and optimization of research knowledge. Own optimization of Airtable project management system”
What You'll Achieve.
Enable efficient insight discovery; Enable project tracking; Reduce redundant research requests; Ensure consistency, quality, and efficiency; Ensure consistent customer feedback collection; Accelerate insight generation; Improve discoverability; Make research accessible and actionable
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in management, business administration, economics, engineering, marketing, 3+ years of program or project management experience, 3+ years of advanced Microsoft Word and Excel experience, Experience in managing multiple, competing priorities simultaneously, Proficiency with project management and collaboration tools, Experience implementing AI-powered tools or automation solutions, Experience with survey tool platforms, Experience with syndicated research tools
Nice to Have
Experience in market research, statistics, finance or qualitative/quantitative research, Advanced proficiency with Microsoft Office Suite, SharePoint administration and search optimization experience
What You'll Do.
Own strategic development and optimization of research knowledge
Own optimization of Airtable project management system
Implement scalable processes and governance frameworks
Serve as primary point of contact for performance
Maintain consolidated CSAT dashboards
Route complex projects to senior researchers
Partner with senior researchers to conduct knowledge reviews
Synthesize insights from research repository and syndicated studies
Deliver comprehensive summaries
Design and maintain standardized research templates
Design best practice guides
Design process documentation
Lead outbound tracker recruitment campaigns
Monitor campaign performance
Troubleshoot issues with partner teams
Partner with third-party research vendors
Manage project timelines
Ensure deliverable quality
Coordinate learning events
Collaborate with senior researchers to optimize AI-powered tools
Identify opportunities to improve document retrieval
Implement enhancements to accelerate insight generation
Optimize research repository architecture
Maintain Airtable project management tool
Build executive-ready dashboards
Visualize CSAT and Brand Tracker data
Enhance AI-powered tools
Coordinate logistics for upcoming studies
Navigate survey platforms to access data
Access data from syndicated research tools
Maintain wiki documentation on research processes
Build operational infrastructure
How You'll Work.
Team & Collaboration
Partner with senior researchers; Collaborate with senior researchers; Troubleshoot with partner teams
Communication Scope
Executive presentations; Technical documentation
Process & Methodology
Program management, Project management, Airtable, Asana
Full Job Description
Are you passionate about understanding customers and want to help deliver high-quality research? Join Amazon's Worldwide Grocery Stores (WWGS) team and play a critical role in making research accessible and actionable! As a Research Program Manager supporting both Consumer Insights and User Experience Research teams within WWGS, you'll ensure our research is well-organized, easily discoverable, and effectively communicated across the organization. You'll gain exposure to research methodologies across two complementary disciplines while building the infrastructure that enables great research programs. Key job responsibilities - Own the strategic development and optimization of the centralized research knowledge repository and Airtable project management system, implementing scalable processes and governance frameworks that enable efficient insight discovery and project tracking across the team - Serve as primary point of contact for performance tracker, maintaining consolidated CSAT dashboards, triaging requests, and routing complex projects to senior researchers - Partner with senior researchers to conduct knowledge reviews for stakeholders by synthesizing insights from the research repository and syndicated studies, delivering comprehensive summaries that answer business questions and identify relevant past research to reduce redundant research requests - Design and maintain standardized research templates, best practice guides, and process documentation that ensure consistency, quality, and efficiency across team deliverables - Lead outbound tracker recruitment campaigns, monitoring campaign performance and troubleshooting issues with partner teams to ensure consistent customer feedback collection - Partner with third-party research vendors to manage project timelines, ensure deliverable quality, and coordinate learning events - Collaborate with senior researchers to optimize AI-powered tools and integrations, identifying opportunities to improve document retrieva
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