KLUE
Technology
ResearchManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Research Manager at KLUE. Skills: Research Management, AI Training, Qualitative Research. Own program delivery. Conduct win interviews”
What You'll Achieve.
Deliver actionable insights; Drive renewal; Drive expansion; AI interviews meet quality standards; Reduce human interventions; Contribute to renewal targets; Contribute to expansion targets; Reserve human interviews for high-trust conversations
Industry & Context.
Sense-making; Analytical; Pattern-seeking
What They're Looking For.
Must Have
Communication skills, Qualitative research skills, Ability to train AI interviewers, Organizational skills, Program management skills, Analytical mindset, Pattern-seeking mindset, High emotional intelligence, Sound customer judgment, Independent, Proactive, Comfortable with ambiguity
Nice to Have
Hands-on experience with modern LLMs, Experience configuring AI agents, Comfort pressure-testing AI outputs, Exposure to non-win-loss research methods, Experience working alongside product teams, Experience working alongside data teams, Experience working alongside AI teams, 500+ win-loss interviews, Deep familiarity with program processes, Customer-facing consulting experience, Analyst experience, Product marketing experience, 5+ years B2B tech research experience
What You'll Do.
Conduct win interviews
Conduct loss interviews
Conduct churn interviews
Conduct seller interviews
Design AI interviewers
Train AI interviewers
Improve AI interviewers
Transform findings into briefs
Transform findings into summaries
Transform findings into narratives
Build trusted relationships
Surface expansion opportunities
Support renewal outcomes
Identify workflow improvements
Identify automation opportunities
Contribute to research practice
How You'll Work.
Team & Collaboration
Internal teams; Customer teams; CSMs
Communication Scope
Customer-facing presentations; Executive summaries; Narratives
Process & Methodology
Program management
Full Job Description
AT KLUE https://klue.com/, WE’RE BUILDING THE FUTURE OF COMPETITIVE INTELLIGENCE 👋 KLUE WIN-LOSS IS HIRING! As a Research Manager, you'll be the person our customers and internal teams rely on to uncover the why behind every win, loss, and churn, and then scale that capability through AI. Your mission is twofold: deliver high-impact research programs that sharpen our customers' go-to-market strategies, and actively train, tune, and supervise the AI interviewers that let us do this at scale. When our customers win because of insights you uncovered, and the AI you trained, we all win. WHAT’S IN IT FOR YOU? You'll get a front-row seat to the future of qualitative research: a model where expert researchers focus their time on high-trust, high-signal conversations AI can't replicate — while continuously improving the AI interviewers that handle the rest. You'll master interviewing craft, qualitative analysis, and AI system training, all within a team actively reshaping how win-loss research gets done. This role offers a clear path to Senior Research Manager, Research Director, or AI-enabled research leadership within a high-growth, high-trust team. WHAT YOU’LL DO - Research Program Leadership. Own program delivery end-to-end: customer onboarding, interview strategy (human and AI mix), analysis, and reporting. Ensure every program delivers actionable insights that drive renewal and expansion. - High-Signal Interviewing. Conduct win, loss, churn, and seller interviews where human judgment is essential: high-trust relationships, complex buyer situations, and conversations that unlock insights AI can't yet reach on its own. - Train and Tune AI Interviewers. Design, train, and continuously improve AI interviewers using real interview data, feedback loops, and your expert judgment. A growing share of eligible interviews will be handled by AI, and you'll own the quality bar for that output. - Insight and Analysis. Transform interview findings into compelling research briefs, e
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