Manulife
ResearchBenefitsAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Research Benefits Administrator at Manulife. Skills: benefits administration, eligibility processes, client management, problem-solving. manage client and plan member inquiries related to eligibility processes. collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes”
What You'll Achieve.
deliver outstanding results to those clients and our members; ensure that delivery deadlines are met; drive results and solve customer problems
Industry & Context.
Research and analyze member eligibility-related issues, understand the root cause, correct the issue, and suggest preventive measures for future occurrences; Take ownership of troubleshooting member-related issues by researching all existing documentation before escalating to the next level; capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems
What They're Looking For.
Must Have
3 years of experience in customer service profession, clear track record of success in delivering excellent service in a fast-paced, professional environment, excellent knowledge of MS applications & communication tools
Nice to Have
customer at the center of everything you do, top-notch communication skills and can communicate complex ideas in a manner that can be easily understood, learn FAST. You pick up new ideas, concepts, technologies, and tools easily, approachable style that just makes people want to work with you, and that helps build great relationships between other people and groups, demonstrate accountable behaviours – you take initiative and show ownership in everything you do, go with the flow” and can adapt to change and even embrace it, maintain your composure and best self during challenging times or challenging interactions, comfortable driving solution progress forward – even when your team doesn’t have all the answers yet, Dealing with the unknown and uncertain is no big deal for you, capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems, want to improve things, and you do something about it!, know how to build successful relationships with your coworkers – whether they are sitting across the table from you, or across the globe, realize that the need to continue to learn and invest in your development is a never-ending journey
What You'll Do.
manage client and plan member inquiries related to eligibility processes
collaborate with other Manulife teams inside and outside of AdminAdvantage
focusing on the customer through all processes
Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies
including terminations
and processing of member updates through benefits administration software
Have a clear understanding of the impact on eligibility as related to Payroll/Pre-Authorized Debit processing
Process all member-related eligibility requests daily
Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place
Administer all member eligibility processes in accordance with the client-specific Admin guide
Research and analyze member eligibility-related issues
understand the root cause
and suggest preventive measures for future occurrences
Be the subject matter expert for the client plans for which you have accountability
Take ownership of troubleshooting member-related issues by researching all existing documentation before escalating to the next level
Provide accurate and thorough answers to client requests and questions
Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received
Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met
How You'll Work.
Team & Collaboration
collaborate with other Manulife teams inside and outside of AdminAdvantage; Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received; build great relationships between other people and groups; build successful relationships with your coworkers
Communication Scope
communication tools; top-notch communication skills and can communicate complex ideas in a manner that can be easily understood
Process & Methodology
Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met
Full Job Description
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. As a team member, you will support large corporate clients, coordinating efforts to provide world-class benefits administration and customer service. Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members. AdminAdvantage Administration is looking for a **Research Benefits Administrator** to join our team. The successful candidate will manage client and plan member inquiries related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes. If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! **Position Responsibilities:** * Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies, including terminations, changes, retirements, and processing of member updates through benefits administration software. * Have a clear understanding of the impact on eligibility as related to Payroll/Pre-Authorized Debit processing. * Process all member-related eligibility requests daily. * Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place. * Administer all member eligibility processes in accordance with the client-specific Admin guide. * Research and analyze member eligibility-related issues, understand the root cause, correct the is
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