M3USA
Healthcare
ResearchAssociate(Contract)OutboundCalling
Neural analysis suggests this role is
optimal for mid candidates.
“Research Associate (Contract) Outbound Calling at M3USA. Skills: Outbound calling, Participant recruitment, Panel engagement. Recruit M360 Research panellists via phone. Carry out cold calling to recruit respondents”
What You'll Achieve.
Achieve daily number of calls targets; Achieve daily strike rate targets
Industry & Context.
Troubleshoot enquiries; Resolve project issues
Willing work from Office, Work in IST shift, Work in General shift hours
What They're Looking For.
Must Have
1+ year Tel caller experience, Fluent in English, Fluent in Hindi
Nice to Have
US Process experience, International Call Centre experience
What You'll Do.
Recruit M360 Research panellists via phone
Carry out cold calling to recruit respondents
Carry out online desk research of phone numbers
Communicate project details clearly to participants
Inform manager of recruitment issues
Provide feedback on project feasibility
Complete phone screening of respondents
Schedule and confirm qualitative respondents
Send confirmation letters and consent forms
Chase on materials via follow up calls
Achieve daily call targets
Achieve daily strike rate targets
Follow phone quality parameters
Call respondents to complete onboarding
Invite inactive respondents to reactivate account
Provide professional support to members
Investigate and troubleshoot enquiries
Provide appropriate solutions
Resolve project specific issues
Act on behalf of user
Handle enquiries according to company policy
Complete verification process for panellists
Carry out data quality checks
Build and maintain relationships with panel members
Assist with updating communication procedures
Assist with updating guidelines
Assist with enhancing system
Assist with enhancing processes
Complete panel verifications
Provide assistance on market research project set up
How You'll Work.
Team & Collaboration
Work with US Operations team; Work with EU Operations team; Work with Project Management team
Communication Scope
Verbal communication; Written communication
Full Job Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division: M3 MR, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 MR maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Role Description The Associate is a highly motivated, excellent communicator and personable professional that focuses on recruiting market research participants via phone and carry out cold calling to engage new respondents to complete M360 Research projects. The Associate provides high quality customer service to panel members and other re
Applying for this Research Associate (Contract) Outbound Calling role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about M3USA?
Real rants from real employees. Read before you apply.