M3USA

Healthcare

ResearchAssociate(Contract)OutboundCalling

₹4–6L ~AI est. Bengaluru, Karnataka, India CONTRACT
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Research Associate (Contract) Outbound Calling at M3USA. Skills: Outbound calling, Participant recruitment, Panel engagement. Recruit M360 Research panellists via phone. Carry out cold calling to recruit respondents”

What You'll Achieve.

Achieve daily number of calls targets; Achieve daily strike rate targets

Industry & Context.

Healthcare
Problems you'll solve

Troubleshoot enquiries; Resolve project issues

Eligibility Requirements

Willing work from Office, Work in IST shift, Work in General shift hours

What They're Looking For.

Must Have

1+ year Tel caller experience, Fluent in English, Fluent in Hindi

Nice to Have

US Process experience, International Call Centre experience

What You'll Do.

Recruit M360 Research panellists via phone

Carry out cold calling to recruit respondents

Carry out online desk research of phone numbers

Communicate project details clearly to participants

Inform manager of recruitment issues

Provide feedback on project feasibility

Complete phone screening of respondents

Schedule and confirm qualitative respondents

Send confirmation letters and consent forms

Chase on materials via follow up calls

Achieve daily call targets

Achieve daily strike rate targets

Follow phone quality parameters

Call respondents to complete onboarding

Invite inactive respondents to reactivate account

Provide professional support to members

Investigate and troubleshoot enquiries

Provide appropriate solutions

Resolve project specific issues

Act on behalf of user

Handle enquiries according to company policy

Complete verification process for panellists

Carry out data quality checks

Build and maintain relationships with panel members

Assist with updating communication procedures

Assist with updating guidelines

Assist with enhancing system

Assist with enhancing processes

Complete panel verifications

Provide assistance on market research project set up

How You'll Work.

Team & Collaboration

Work with US Operations team; Work with EU Operations team; Work with Project Management team

Communication Scope

Verbal communication; Written communication

Full Job Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division: M3 MR, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 MR maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Role Description The Associate is a highly motivated, excellent communicator and personable professional that focuses on recruiting market research participants via phone and carry out cold calling to engage new respondents to complete M360 Research projects. The Associate provides high quality customer service to panel members and other re

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