Libra Solutions
Financial Services
Representative,Servicing&Collections
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Representative, Servicing & Collections at Libra Solutions. Skills: Negotiation, Collections, Customer Experience. Assess complex cases. Enable collaborative win/win settlement outcomes”
What You'll Achieve.
Maximize positive customer outcomes; Deliver identified customer experience and financial performance targets; Promote and achieve high rates of customer/partner experience; Improve performance in the market; Ensure delivery of targeted performance metrics and SLAs; Meet and exceed goals
Industry & Context.
Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy
Must reside in Arizona
What They're Looking For.
Must Have
High School or GED required, 2+ years of work experience in an office type environment or contact center environment, Experience in Healthcare, Legal, Insurance, or Financial Services Industries, specific experience in personal injury, with applicable medical knowledge and claims law, Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes, Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy, excellent communication skills, both verbal and written, ability to be collaborative with other members of the team, Self-motivated with desire to build great relationships, able to meet and exceed goals, Able to adapt to change and pivot easily between tasks and process changes, Ability to work quickly and accurately to meet tight deadlines, Excellent verbal and written communication skills to handle interactions with attorneys and medical providers, Ability to operate efficiently and effectively within a continuous evolving environment, Must reside in Arizona
What You'll Do.
Enable collaborative win/win settlement outcomes
Exhibit decision-making for targeted performance
Manage a dynamic portfolio of assigned cases
Act as a back-up for Team Members
Deliver exceptional customer experience results
Drive to identified performance targets
How You'll Work.
Team & Collaboration
Enabling collaborative win/win settlement outcomes with law firms; Ability to be collaborative with other members of the team; Handle interactions with attorneys and medical providers
Communication Scope
Excellent communication skills, both verbal and written; Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
Full Job Description
**When life gets hard, we make it easier!** Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. **And our companies are leaders in their industries!** Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate. Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. MoveDocs is looking for a highly responsive, goal-oriented **Representative** who will bring energy, expertise, and drive to impact financial and customer experience results within our Negotiations and Collections Team. This role is responsible for assessing complex cases, enabling collaborative win/win settlement outcomes with law firms, and exhibiting decision-making that ensures targeted performance results. The successful candidate is a subject matter expert in advancing Customer/Partner Experience, Operational Performance, Negotiation and Collections strategies and can enact identified performance improvement recommendations. The qualified candidate will be expected to directly manage a dynamic portfolio of ass
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