FIS
RepresentativeSenior,BPSClientService&Support
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optimal for Senior candidates.
“Representative Senior, BPS Client Service & Support at FIS. Skills: User access administration, IAM operations, Access governance, Compliance. Process new user access requests. Process access modifications”
What You'll Achieve.
Meet strict SLAs
Industry & Context.
Problem-solving; Analytical
What They're Looking For.
Must Have
6+ years user access administration, 6+ years IAM operations, 6+ years application access support, Experience in audit-driven environments, Experience in regulated environments, Solid understanding of user access lifecycle, Hands-on ticketing systems experience, Knowledge of security controls, Knowledge of access governance standards, Knowledge of access review processes, Analytical skills, Problem-solving skills, High attention to detail, Ability to manage high volumes, Ability to meet strict SLAs, Excellent verbal communication skills, Excellent written communication skills, Ability to work independently, Ability to work in global team, Quality-focused mindset, Compliance-driven mindset, Documentation skills, Tracking skills
What You'll Do.
Process new user access requests
Process access modifications
Process access revocations
Perform Good Order Reviews
Own end-to-end access request coordination
Track access requests to completion
Provide status updates
Provide confirmation to requesters
Provision user access
Grant access per approved roles
Manage access-related tickets
Resolve access issues
Resolve password resets
Resolve access-related queries
Perform quality checks on tickets
Participate in access reviews
Ensure compliance with internal controls
Ensure compliance with regulatory requirements
Ensure compliance with audit expectations
Maintain clear documentation
Maintain audit trails
Provide clear communication
Provide professional communication
Provide timely communication
Act as point of contact
Support global user base
Perform special projects
How You'll Work.
Team & Collaboration
Global team environment; Cross-functional stakeholders
Communication Scope
Verbal communication; Written communication; Stakeholder communication; Client communication
Full Job Description
## About the Team The BPS TA – Global Business Support team provides critical access and entitlement services supporting Business Process Services – Transfer Agency (BPS TA) applications. The team operates in a global coverage model and plays a key role in enabling secure, compliant, and timely access for internal associates and external clients. Working at the intersection of security, compliance, and client service, the team ensures adherence to strict SLAs, governance standards, and audit requirements. ## ## What You Will Be Doing ### User Access Administration • Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team. • Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing. • Own end-to-end access request coordination, including follow-ups and stakeholder communication. • Track access requests through to completion and provide timely status updates and confirmations to requesters. ### Access Provisioning • Provision, modify, and revoke user access directly for applications where administrator responsibilities reside within the team. • Ensure access is granted strictly in line with approved roles, entitlements, and organizational security standards. • Maintain complete ownership of the access lifecycle from request intake through final closure and confirmation. ### Ticket Management • Manage access-related tickets using tools such as ServiceNow (SNOW) and TeamSupport. • Resolve or coordinate resolution of login issues, access issues, password resets, and other access-related queries. • Perform quality checks on all tickets prior to closure to ensure accuracy, compliance, and audit readiness. ### Governance, Controls & Compliance • Participate in periodic and cyclical access reviews for applications managed by the team. • Ensure compliance with internal controls, regulatory requirements, and audit expectations. • Maintain clear doc
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