FIS
RepresentativeSenior,BPSClientService&Support
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optimal for Senior candidates.
“Representative Senior, BPS Client Service & Support at FIS. Skills: User access administration, IAM operations, Application access support. Process new user access requests. Perform Good Order Reviews”
What You'll Achieve.
Meeting strict SLAs; Audit readiness
Industry & Context.
analytical and problem-solving skills
What They're Looking For.
Must Have
6+ years of experience in user access administration, IAM operations, or application access support roles, experience working in audit-driven or regulated environments, Solid understanding of the user access lifecycle (joiners, movers, leavers), analytical and problem-solving skills with high attention to detail, Ability to manage high volumes of work while meeting strict SLAs, Excellent verbal and written communication skills, Ability to work independently as well as collaboratively within a global team environment, Quality-focused, compliance-driven mindset with documentation and tracking skills
What You'll Do.
Process new user access requests
Perform Good Order Reviews
Own end-to-end access request coordination
Track access requests through to completion
and revoke user access
Ensure access is granted strictly
Maintain complete ownership of access lifecycle
Manage access-related tickets
Resolve or coordinate resolution of login issues
Perform quality checks on all tickets
Participate in periodic access reviews
Ensure compliance with internal controls
Maintain clear documentation and audit trails
and timely communication
Act as a trusted point of contact
Support a global user base
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Collaboratively within a global team environment
Communication Scope
Excellent verbal and written communication skills
Full Job Description
## About the Team The BPS TA – Global Business Support team provides critical access and entitlement services supporting Business Process Services – Transfer Agency (BPS TA) applications. The team operates in a global coverage model and plays a key role in enabling secure, compliant, and timely access for internal associates and external clients. Working at the intersection of security, compliance, and client service, the team ensures adherence to strict SLAs, governance standards, and audit requirements. ## ## What You Will Be Doing ### User Access Administration • Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team. • Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing. • Own end-to-end access request coordination, including follow-ups and stakeholder communication. • Track access requests through to completion and provide timely status updates and confirmations to requesters. ### Access Provisioning • Provision, modify, and revoke user access directly for applications where administrator responsibilities reside within the team. • Ensure access is granted strictly in line with approved roles, entitlements, and organizational security standards. • Maintain complete ownership of the access lifecycle from request intake through final closure and confirmation. ### Ticket Management • Manage access-related tickets using tools such as ServiceNow (SNOW) and TeamSupport. • Resolve or coordinate resolution of login issues, access issues, password resets, and other access-related queries. • Perform quality checks on all tickets prior to closure to ensure accuracy, compliance, and audit readiness. ### Governance, Controls & Compliance • Participate in periodic and cyclical access reviews for applications managed by the team. • Ensure compliance with internal controls, regulatory requirements, and audit expectations. • Maintain clear doc
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