FIS
financial technology
RepresentativeLead,BPSClientService&Support
Neural analysis suggests this role is
optimal for Lead candidates.
“Representative Lead, BPS Client Service & Support at FIS. Skills: client satisfaction, client communication, management of the client relationship, delivery of outsourced solution, Program/Project Management, leadership. Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.. Serves as the primary management contact and client liaison during delivery of an out”
What You'll Achieve.
client satisfaction; delivery of the outsourced solution; project completion within budget and in accordance with contract requirements; maintain and grow client relationships; ongoing customer service; contract renewals; product and revenue growth; high levels of customer satisfaction; minimal impact to the enterprise and the clients; overall success of the may also participate in initiatives that contribute to the overall success of the client’s business
Industry & Context.
Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clients
Some travel will be required
What They're Looking For.
Must Have
Minimum of 10 years of experience in technology/Financial services organizations, Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry, Proven track record in client relationship management, service delivery and/or the sales of technology products and services, Demonstrated experience in Program/Project Management in delivering enterprise scale initiative, Proven ability to build consensus across senior leadership and influence decision making, Financial institution experience or comparable proven sales-marketing-consulting-support background with financial industry and data processing knowledge, Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the may also participate in initiatives that contribute to the overall success of the client’s business, Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction, Displays oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients, Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clients, Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise, Demonstrates the ability to lead by example and motivate professional level staff, Displays leadership qualities, decision making abilities, and business judgment, Possesses personnel management skills
Nice to Have
Certification in Delivery practice: PMI-PMP/SAFE Agile, Transfer Agency Experience, Delivery Management Experience, Customer service or client management experience
What You'll Do.
Strategically focused and responsible for client satisfaction
maintaining client communication
the overall management of the client relationship
and the delivery of the outsourced solution.
Serves as the primary management contact and client liaison during delivery of an outsourced solution
whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location.
Maintains contact with client at an executive level
focusing on the strategic nature of the relationship.
Represents the enterprise to the client and the client to the enterprise.
Responsible for client satisfaction
maintaining client communication
overall management of the client relationship and delivery of outsourced solution.
Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements.
Works to maintain and grow client relationships while ensuring ongoing customer service.
Develops deep knowledge on FIS solutions and services provides thought leadership.
Manages technical engagement on projects and is responsible for oversight of vendors and subcontractors.
Leads teams in the delivery of outsourced solutions to the strategic client.
develops and evaluates personnel to ensure efficient operation of the function.
Identifies areas where continuous improvement can be applied
implements the change and measures the level of improvement.
Other related duties assigned as needed.
How You'll Work.
Team & Collaboration
Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment.; Works on multiple projects as a project leader or periodically as the subject matter expert.; Effectively communicates with all levels of technical and non-technical personnel.; Maintains a good working relationship with both internal and client management.; Works with peers and coworkers.; Works with internal and client management.
Communication Scope
maintaining client communication; Represents the enterprise to the client and the client to the enterprise; Excellent negotiation and presentation skills; Displays oral, written and interpersonal communication skills; Effectively communicates with all levels of technical and non-technical personnel; Ability to provide communication on issues or complex information to a wide audience based on knowledge
Process & Methodology
Program/Project Management in delivering enterprise scale initiative, Manages technical engagement on projects, oversight of vendors and subcontractors, Leads teams in the delivery of outsourced solutions, implement all phases of projects and tasks
Full Job Description
Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. **About the team** It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions! What you will be doing • Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution. • Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise. • Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution. • Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements. • Works to maintain and grow client relationships while ensuring ongoing customer service. • Develops deep knowledge on FIS solutions and services provides thought leadership. • Manages technical engagement on projects and is responsible for oversight of vendors and subcontractors. • Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function. • Identifies areas where continuous improvem
Applying for this Representative Lead, BPS Client Service & Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about FIS?
Real rants from real employees. Read before you apply.