Cardinal Health
Healthcare
RepresentativeII,CustomerServiceOrderProcessing
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Representative II, Customer Service Order Processing at Cardinal Health. Skills: Customer service, Order processing. Process routine customer orders. Enter order information”
Industry & Context.
Problem resolution; Root cause analysis
Rotate Saturdays
What They're Looking For.
Must Have
High School Diploma or equivalent work experience
Nice to Have
1-3 years prior work experience, Bilingual, High volume call center work, Healthcare call center experience
What You'll Do.
Process routine customer orders
Enter order information
Review order contents
Close completed orders
Respond to inquiries from internal customers
Identify and communicate resolutions to order delays
Identify and communicate resolutions to missing information
Identify and communicate resolutions to product availability
Use dashboards and reporting to identify causes of
Create visuals for order data
Conduct analyses for order data
Communicate order data and issues
Coordinate with internal stakeholders
Coordinate with Planners
Coordinate with externally facing Customer Service Representatives
Coordinate with Quality team for international shipping
Coordinate with Global Trade for international shipping
Coordinate with Marketing teams for product samples
Process orders for product samples
Process orders for product trials
How You'll Work.
Team & Collaboration
Internal stakeholders; Planners; Customer Service Representatives; Quality team; Global Trade team; Marketing teams
Communication Scope
Respond to customer questions; Communicate delays; Communicate issues; Communicate resolutions
Full Job Description
**Shift Hours: Monday- Friday 11:30 am - 8:00 pm EST (remote) rotate Saturday 's based on business need. ** **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution ** _Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** * Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. * Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. * Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. * Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. * Coordinates with a variety of internal stakeholders, including P
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