RepresentativeIIBenefitsSetup

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Position Summary** The Representative – Level 2 is responsible for analyzing client requests and performing benefits plan configuration and quality assurance activities. This role collaborates with plan builders, testers, QA teams, and cross-functional partners—including Account Management, Clinical Advisors, and Implementation teams—to deliver high-quality client support. The position requires strong attention to detail, as plan configurations directly impact CVS Health clients. Responsibilities include evaluating and implementing changes in MYPBM/Rx CLAIM and managing casework through Salesforce. Success in this role requires accuracy, responsiveness, and reliability. **Required Qualifications** * +1 year working with Microsoft Office (One Note and Excel) * +1 year experience working with Customer Service. **Preferred Qualifications** * Knowledge of Pharmacy Benefit Management (PBM). * Experience with AS400/Rx CLAIM or similar healthcare systems. * Familiarity with Salesforce or CRM platforms. * Pharmacy Technician background (strongly preferred). * Strong organizational skills with the ability to prioritize work independently. * Adaptability in a changing environment. * Commitment to quality and accuracy. **Education** * High School Diploma or GED (required) * Bachelor’s Degree (preferred) **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade w