MSC - Mediterranean Shipping Company
global container shipping
Representative,CustomerService–Email
“Representative, Customer Service – Email at MSC - Mediterranean Shipping Company. Skills: customer service, email communication, problem solving. Manage customer inquiries received through email channels, ensuring timely and professional responses. Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes”
What You'll Achieve.
improving service efficiency; customer satisfaction; overall ease of doing business
Industry & Context.
Problem solving mindset and adaptability in fast paced settings
What They're Looking For.
Must Have
3+ years of relevant industry experience (i. e. Shipping, logistics or transportation), Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams), organizational and time management skills, Problem solving mindset and adaptability in fast paced settings, Excellent verbal and written communication, Bilingual written and spoken (English / French)
Nice to Have
familiarity with SharePoint and scheduling tools
What You'll Do.
Manage customer inquiries received through email channels
ensuring timely and professional responses
Provide clear and accurate information related to bookings
and operational processes
Ensure fast turnaround and resolution of email requests
maintaining agreed service level response times
Coordinate with internal teams to resolve operational or documentation issues impacting shipments
Maintain accuracy and completeness of written communication
ensuring customers receive clear and actionable information
Monitor shared inboxes and prioritize requests based on urgency and customer impact
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate
Maintain accurate records of customer communications and ensure updates are reflected in internal systems
Support improvements in service efficiency
customer satisfaction
and ease of doing business through consistent and high-quality written communication
How You'll Work.
Team & Collaboration
Collaborates with internal teams to resolve issues that may affect shipments.
Communication Scope
Excellent verbal and written communication; Bilingual written and spoken (English / French)
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