Engage And Reward
Representative,CustomerService(12MonthContract)
“Representative, Customer Service (12- Month Contract) at Engage And Reward. Skills: Customer service, Problem-solving, Communication. Handle inbound calls. Address issues on files”
What You'll Achieve.
Ensure optimum servicing; Ensure service standards met; Meet customer needs; Exceed customer expectations
Industry & Context.
Problem-solving; Prioritization; Good judgment
3 days in office, Flexible late shifts
What They're Looking For.
Must Have
3-5 years call center experience, 3-5 years banking experience, Intermediate MS Office skills
Nice to Have
Mortgage administration experience, Legal Assistant diploma, Law Clerk diploma
What You'll Do.
Address issues on files
Elevate issues to partners
Process lender follow-up
Communicate file updates
Organize rush requests
Assist with document preparation
Assist with reporting
Exceed customer expectations
Escalate issues to manager
How You'll Work.
Team & Collaboration
Internal partners; External partners
Communication Scope
Phone manner; Interpersonal skills
Applying for this Representative, Customer Service (12- Month Contract) role?
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