Libra Solutions
Legal Services
Representative
“Representative at Libra Solutions. Skills: Negotiation, Collections, Customer Experience. Maximize positive customer outcomes. Deliver identified customer experience and financial performance targets”
What You'll Achieve.
Maximize positive customer outcomes; Deliver identified customer experience and financial performance targets; Promote and achieve high rates of customer/partner experience; Enable customers and partners to realize significant value; Improve performance in the market; Ensure delivery of targeted performance metrics and SLAs; Exhibit decision-making that ensures targeted performance results; Deliver exceptional customer experience results; Drive to identified performance targets
Industry & Context.
Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy
Must be able to work in-office at our Las Vegas, NV location
What They're Looking For.
Must Have
High School or GED required, 2+ years of work experience in an office type environment or contact center environment, Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law, Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes, Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy, excellent communication skills, both verbal and written, ability to be collaborative with other members of the team, Self-motivated with desire to build great relationships, able to meet and exceed goals, Able to adapt to change and pivot easily between tasks and process changes, Ability to work quickly and accurately to meet tight deadlines, Excellent verbal and written communication skills to handle interactions with attorneys and medical providers, Ability to operate efficiently and effectively within a continuous evolving environment, Must be able to work in-office at our Las Vegas, NV location
What You'll Do.
Maximize positive customer outcomes
Deliver identified customer experience and financial performance targets
Promote and achieve high rates of customer/partner experience
Enable customers and partners to realize significant value
Improve performance in the market
Ensure delivery of targeted performance metrics and SLAs
Enable collaborative win/win settlement outcomes
Exhibit decision-making that ensures targeted performance results
Manage a dynamic portfolio of assigned cases
Act as a back-up for Team Members
Deliver exceptional customer experience results
Drive to identified performance targets
How You'll Work.
Team & Collaboration
collaborative with other members of the team; build great relationships
Communication Scope
excellent communication skills, both verbal and written; Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
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