University Health Network
Healthcare
ReportsCoordinator
Neural analysis suggests this role is
optimal for mid candidates.
“Reports Coordinator at University Health Network. Skills: Report Quality Review and Completion, Review of Insurance Documentation, Customer Support. Reviewing WSIB and Employer Insurer Reports or MVA reports prepared by healthcare professionals. ensuring the reports are of the highest quality and are delivered to the referring agency/insurance company/customer on time”
What You'll Achieve.
delivering a completed report in a timely manner and of the highest quality; Ensures report turnaround time for quality review is same day or next day if received by cut off time (one hour before close) and submitted to the customer; Our services result in positive outcomes and value to our clients and customers
Industry & Context.
Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
Criminal Record Check may be required
What They're Looking For.
Must Have
2-3 years of experience reviewing and editing Auto Independent Examination reports is required, Excellent computer skills in MS Word, Excel, outlook is required, Excellent organization and coordination skills required to ensure timeliness, comprehensiveness and accuracy of report content, Excellent communication and interpersonal skills to deal effectively with healthcare professionals to obtain or clarify information, Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
Nice to Have
Healthcare professional designation is preferred
What You'll Do.
Reviewing WSIB and Employer Insurer Reports or MVA reports prepared by healthcare professionals
ensuring the reports are of the highest quality and are delivered to the referring agency/insurance company/customer on time
Formats the report as per specific formatting requirements based on service level agreement with insurer(s)
Review entire report and edit all non-medical errors such as spelling and grammatical errors
Document any inconsistencies and/or omissions within the report
Ensures all customer questions are answered as per the healthcare professional’s area of practice/scope
Adds suggested corrections and/or questions related to the content of the report
Sends the reviewed and edited report with tracked changes to the healthcare professional for approval
clarification and/or edits
Ensures report turnaround time for quality review is same day or next day if received by cut off time (one hour before close) and submitted to the customer
If multi-disciplinary assessments are required
ensures there is consensus and consistency among healthcare this may require multiple follow-ups with the healthcare professionals assigned to the file
Tracks and maintains as required
re-prioritizes and communicates updates with appropriate team members
Reviews motor vehicle accident insurance documentation
including OCF‑18 (Treatment and Assessment Plan) and OCF‑23 (Minor Injury Guide Framework)
and alignment with submitted reports
Identifies discrepancies between insurer forms
and clinical documentation and follows up as required
Provides exemplary and timely customer support to internal and external stakeholders primarily by phone and electronic mail
Frequently communicates with healthcare professionals if there are any inconsistencies and/or omissions within the report or if there are any suggested corrections and/or questions related to the content of the report
Frequently communicates with healthcare professionals to ensure reports are of the highest quality are completed within timeframe outlined in the service level agreement(s)
Frequently communicates with the referring agency/insurance company/customer if clarification is required
if a healthcare professional has requested additional medical documents
and/or if a healthcare professional has requested diagnostic informing the referring agency/insurance company/customer if a report will be late
Maintains professional and courteous communication with all involved parties
Works as part of a team and collaborates with all parties involved
Escalates any concerns that may arise regarding a report as appropriate
How You'll Work.
Team & Collaboration
Works as part of a team and collaborates with all parties involved; collaborates with all parties involved
Communication Scope
Excellent communication and interpersonal skills to deal effectively with healthcare professionals to obtain or clarify information; Maintains professional and courteous communication with all involved parties
Full Job Description
Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers. Union: Non-Union Number of vacancies: 1 New or Replacement Position: Replacement Sites: Krembil Discovery Tower (Toronto Western Hospital) Department: Altum Health Reports to: Manager, Central Administration Wage Range: $30.04 - $37.55 per hour Hours: 37.5 hours per week Shifts: Days, Monday - Friday Status: Permanent Full-time Closing Date: May 26, 2026 PURPOSE As an integral member of Altum Health (AH), the Reports Coordinator supports Quality Assurance to support our WSIB, Employer Insurance services and motor vehicle accident insurer services. As an integral member of Altum Health, the Reports Coordinator is responsible for reviewing WSIB and Employer Insurer Reports or MVA reports prepared by healthcare professionals, ensuring the reports are of the highest quality and are delivered to the referring agency/insurance company/customer on time. KEY RESPONSIBILITIES: Report Quality Review and Completion * Responsible for
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