Home Program
ReportsAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Reports Analyst at Home Program. Skills: Reporting, Excel, Access. Provide daily/weekly/monthly operations performance metrics. Work with management to define reporting requirements”
What You'll Achieve.
measure productivity; measure performance
Industry & Context.
problem solving skills
Work in US business hours
What They're Looking For.
Must Have
1-2 years of relevant reporting experience, Advanced Excel skills, Advanced Access skills, analytical skills, problem solving skills, mathematical skills, verbal English, written English
Nice to Have
reporting experience preferably in BPO/Call Center industry
What You'll Do.
Provide daily/weekly/monthly operations performance metrics
Work with management to define reporting requirements
Produce timely internal or customer deliverables
Create and distribute routine reports
Create and distribute ad-hoc reports
Perform analysis to validate process compliance
Provide trend/early-warning analysis
Identify opportunities to improve processes
Build and maintain call scorecards
Document work instructions
Document process flows
Document knowledge management materials
Provide back-up support
Take on additional projects
How You'll Work.
Team & Collaboration
Work in a team environment; Partner with team members; Work in a cross functional team environment; facilitate cross functional interaction
Communication Scope
Excellent verbal English; Excellent written English
Full Job Description
## **_Company Overview_** Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! **Position Purpose:** The **Reports Analyst** works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross-functional teams. Responsibilities of this position include: Data Analysis, Process Improvement, and Documentation. **Job Requirements:** * Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity * Work with management to define reporting and data requirements and produce timely internal or customer deliverables * Create and distribute routine and/or ad-hoc reports in support of non-standard requirements * Perform analysis to validate process compliance and provide trend/early-warning analysis * Identify opportunities to improve processes and performances * Partner with team members to build and maintain call scorecards to measure productivity and performance * Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services * Provide back-up support during periods of high-volume workflow * Take on additional projects as assigned by manager * Work both
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