Satair
Repair&WarrantySpecialist
“Repair & Warranty Specialist at Satair. Skills: Customer Order Management, Supply Chain, Repair Operations. Handle, log and follow up on customers’ Repair/Lease/Exchange. Monitor suppliers conform to agreed upon contractual obligations”
What You'll Achieve.
Generate real value for airlines and suppliers worldwide
Industry & Context.
Up to 10% Domestic and International Travel involved
What They're Looking For.
Must Have
Associate Degree in Supply Chain, Production, Engineering or related field, or equivalent combination of education and extensive relevant experience, Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context, Written and spoken fluency in English, Authorized to work in the US, Comply with Satair’s mission, values and Company Management System, Comply with Satair’s guidelines on Ethics & Compliance, Understanding, sharing and living of Satair’s values and rules, Respect Satair’s processes and procedures agreed per function, Keep the direct report informed of the status of agreed tasks and of any critical problem areas, Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems, Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements, Be well informed about and familiar with the latest developments in Satair’s business, Have an inter-cultural understanding, Participate in occupational health and safety
What You'll Do.
log and follow up on customers’ Repair/Lease/Exchange
Monitor suppliers conform to agreed upon contractual obligations
Ensure internal/external customers are updated on status of
Issue Repair/Lease/Exchange Orders to approved suppliers
log and follow up on suppliers retrofit
Handle follow-up and improvement of Satair's objectives for
Prepare performance reports on a monthly basis
Manage customers' repair/lease/exchange orders and warranty claims
Monitor suppliers conform to contractually agreed obligations based
Initiate and follow up on actions ensuring improvement
Initiate follow-up sessions/call with suppliers to ensure contractual
Ensure processes are aligned
Initiate and follow up on action tracker to
Ensure changes in supplier performance are communicated to
Monitor and report on political and other conditions
Participate in and plan external and internal visits
Ensure internal and external processes are reviewed and
initiate or offer suggestions to improve efficiency
Provide essential support to the Head of Repair
Support all repair activities
Perform other duties as assigned to support the
How You'll Work.
Team & Collaboration
Collaborating across functions; Working in international and diverse teams; Working across sites and cultures
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