Swarovski
RepairLogisticsAnalystLATAM
“Repair Logistics Analyst LATAM at Swarovski. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. monitoring the full repair cycle. ensuring an efficient flow of materials, products and information alignment between customers, repair 3rd party supplier, carriers, warehouse and internal teams”
What You'll Achieve.
Track and update KPIs such as repair cycle time, transportation SLA performance, and rework rates; Prepare and share monthly reports on performance results and operational costs; maintain operational accuracy and service quality
Industry & Context.
Support resolution of day-to-day operational issues and inquiries; resolving delays, losses, or discrepancies with carriers and suppliers
What They're Looking For.
Must Have
1+ year of professional experience in logistics, supply chain, or administrative roles, Fluency in English (B2 level or higher), communication skills with the ability to collaborate across multiple teams, attention to detail with a high level of data accuracy, Ability to work in a fast-paced environment and adapt to changing priorities, prioritization and time management skills, Creative thinking with a continuous improvement mindset
Nice to Have
Spanish is a plus, Experience working with ERP systems (SAP is a plus)
What You'll Do.
monitoring the full repair cycle
ensuring an efficient flow of materials
products and information alignment between customers
repair 3rd party supplier
warehouse and internal teams
assist in day‑to‑day logistical activities to maintain operational accuracy and service quality to internal areas and Swarovski Stores and Customers
Support reverse logistics operations
ensuring efficient flow of materials
and information across customers
Third-Party Logistics repair suppliers
Track repair transactions between stores and the Third-Party Logistics repair center
ensuring full visibility of the repair cycle (pickup
Monitor repair-related shipments
coordinating pickups and deliveries while resolving delays
or discrepancies with carriers and suppliers
Support logistics planning
including route scheduling
and compliance with transportation SLAs
Monitor inbound and outbound equipment and spare parts
performing system and physical checks and supporting inventory counts and reconciliation
Ensure accurate documentation by issuing and validating invoices
and receiving records
Provide timely updates to customers
and internal stakeholders on repair status and timelines
Support resolution of day-to-day operational issues and inquiries
How You'll Work.
Team & Collaboration
collaborate across borders; collaborate across multiple teams
Communication Scope
communication skills with the ability to collaborate across multiple teams; Provide timely updates to customers, stores, and internal stakeholders on repair status and timelines
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