Rep,CSInvestOps

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Major Duties : 1\. Takes incoming calls and is responsible for following established guidelines, identifying and resolving problems, and ensuring that follow up is completed for research items. 2\. Makes outbound calls to investors and internal partners to resolve account requests that are not in good order. 3\. Knowledgeable of the core aspects and business functions of a transfer agency. 4\. Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures 5\. Researches and resolves processing inquiries and prepares correcting entries including reversals and rejects. 6\. Develops a strong knowledge of the various business applications critical to investor and account servicing, including on-line tools, and 7\. Works effectively as a team member but also independently 8\. Knowledgeable of the core aspects of the job 9\. Working towards becoming proficient in all areas of the job Knowledge :Good oral and written communication skills are required. Basic securities industry knowledge is preferred Analytical and problem-solving skills are required. Organizational skills are required to manage conflicting priorities and multitask functions in a fast-paced team environment Experience : A College or University degree and/or some relevant work experience is preferred. Related Industry qualification/ or studying towards, is preferred Applicant