Indie Campers
RentalServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Rental Service Agent at Indie Campers. Skills: Customer experience, Sales specialist, Rental operations, RV sales demonstrations. Conduct check-ins. Conduct check-outs”
What You'll Achieve.
Meet sales targets
Industry & Context.
Solution-oriented; Troubleshoot issues
Stand for periods, Walk for periods, Move around depot, Lift 10-15 kg, Carry 10-15 kg, Work outdoors, Work weekends, Work holidays, Work peak-season, Work varying weather
What They're Looking For.
Must Have
1-3 years customer service, 1-3 years sales, 1-3 years hospitality, 1-3 years rental, 1-3 years automotive, Communication skills, Customer engagement skills, Understand technical RV systems, Explain technical RV systems, Hands-on, Adaptable, Solution-oriented, Proficiency using rental systems, Organised, Detail-focused, Proactive managing leads, Proactive managing customers, Driving License Category B, English proficiency, Able to stand for periods, Able to walk for periods, Able to move around depot, Able to lift 10-15 kg, Able to carry 10-15 kg, Comfortable working outdoors, Flexible work weekends, Flexible work holidays, Flexible work peak-season, Calmness with customers, Professionalism with customers
Nice to Have
CRM tools proficiency, Digital sales software proficiency, Local-language proficiency
What You'll Do.
Provide rental support
Handle service recovery
Showcase customer needs
Ensure smooth handovers
Ensure documentation is in order
Track follow-ups in CRM
Convert rental customers
Support RV Sales District
Maintain RV model knowledge
Perform basic system demos
How You'll Work.
Team & Collaboration
Support RV Sales District; Support City Lead
Communication Scope
Customer engagement
Full Job Description
ABOUT US Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. THE ROLE The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards. WHAT WILL YOU WORK ON? Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy. Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order. Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets. Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed. WHO ARE WE LOOKING FOR? Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. Must have: Strong communication and customer engagement skills. Mus
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