Indie Campers
Hospitality
RentalServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Rental Service Agent at Indie Campers. Skills: Customer service, Sales, RV operations. Conduct check-ins. Conduct check-outs”
Industry & Context.
Solution-oriented
Able to stand, Able to walk, Able to move around, Able to lift, Able to carry, Comfortable working outdoors, Flexible schedule, Lift 10-15 kg
What They're Looking For.
Must Have
1-3 years customer service, 1-3 years sales, 1-3 years hospitality, 1-3 years rental, 1-3 years automotive, Communication skills, Customer engagement skills, Understand technical RV systems, Explain technical RV systems, Hands-on, Adaptable, Solution-oriented, Proficiency using CRM tools, Proficiency using rental systems, Organised, Detail-focused, Proactive in managing leads, Proactive in managing customers, Driving License Category B, English proficiency, Stand for extended periods, Walk for extended periods, Move around depot, Lift light items, Carry light items, Lift moderate items, Carry moderate items, Work outdoors, Flexible to work weekends, Flexible to work holidays, Flexible to work peak-season, Interact with customers calmly, Interact with customers professionally
Nice to Have
Italian proficiency, Digital sales software proficiency
What You'll Do.
Provide rental support
Handle service recovery
Showcase customer needs
Ensure smooth handovers
Convert rental customers
Support sales targets
Maintain product knowledge
Perform basic system demos
How You'll Work.
Communication Scope
Customer engagement
Full Job Description
ABOUT US Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. THE ROLE The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards. WHAT WILL YOU WORK ON? Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy. Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order. Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets. Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed. WHO ARE WE LOOKING FOR? Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. Must have: Strong communication and customer engagement skills. Mus
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