Indie Campers
Hospitality
RentalServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Rental Service Agent at Indie Campers. Skills: Customer service, Sales, Rental operations, RV demonstrations. Conduct check-ins. Conduct check-outs”
Industry & Context.
Solution-oriented
Able to stand for extended periods, Able to walk for extended periods, Able to move around depot for extended periods, Able to lift 10–15 kg, Able to carry 10–15 kg, Comfortable working outdoors, Flexible work schedule, Work weekends, Work holidays, Work peak-season schedules
What They're Looking For.
Must Have
1-3 years customer service experience, 1-3 years sales experience, 1-3 years hospitality experience, 1-3 years rental experience, 1-3 years automotive experience, Communication skills, Customer engagement skills, Ability to explain technical RV/vehicle systems, Hands-on, Adaptable, Solution-oriented under pressure, Proficiency using rental systems, Organised, Detail-focused, Proactive in managing leads, Proactive in managing customers, Driving License (Category B), English proficiency, Able to stand for extended periods, Able to walk for extended periods, Able to move around depot for extended periods, Able to lift light items, Able to carry light items, Able to lift moderate items, Able to carry moderate items, Comfortable working outdoors, Flexible to work weekends, Flexible to work holidays, Flexible to work peak-season schedules, Ability to interact with customers calmly, Ability to interact with customers professionally
Nice to Have
Proficiency using CRM tools, Proficiency using digital sales software, Italian proficiency
What You'll Do.
Provide rental support
Handle service recovery
Showcase customer-specific needs
Ensure smooth handovers
Ensure documentation is in order
Convert rental customers to sales
Support RV Sales District
Maintain knowledge of RV models
Perform basic system demos
How You'll Work.
Team & Collaboration
RV Sales District; City Lead
Full Job Description
ABOUT US Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. THE ROLE The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards. WHAT WILL YOU WORK ON? Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy. Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order. Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets. Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed. WHO ARE WE LOOKING FOR? Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. Must have: Strong communication and customer engagement skills. Mus
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