RentalSalesAgent

## ## **Job Description** **** Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!**** We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer t**o join our **Melbourne City** team on a**full time basis!** **Why join Europcar?** * Competitive hourly rate + shift loadings + uncapped incentives * Boost your income with our performance-based incentive program * Six weeks’ employer-paid parental leave (in addition to government entitlements) * Ongoing training and career development opportunities * Global brand opportunities across AU/NZ and beyond * Proudly ranked in the Top 30 of the 2025 GoodCompany Awards * Access same-day pay through our financial wellbeing partner * Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!) * 24/7 wellbeing support via EAP and the Calm App **Some of the key responsibilities include:** * Greet and assist customers in renting vehicles as based on their preferences and needs * Process rental agreements accurately and efficiently * Promote and upsell additional products and services * Address customer inquires and concerns promptly and professionally, with a service first approach * Achieve or exceed individual and team sales targets * Inspect vehicles before and after rental periods, noting any damages * Maintain knowledge of current promotions, services, and products to assist with sales efforts * Build strong customer relationships to encourage repeat business and referrals * Detailing and cleaning vehicles to business quality standards * Refuel and transport vehicles **To be considered, you should possess:** * Previous experience in sales, customer service or retail * Car rental experience is highly desirable * Excellent communication and interpersonal skills, with a customer-first mindset * Confident