RentalOperationsAgent

**Job Title: Rental Operations Agent** **Salary: £27,324.00 plus commission** **Hours: Full time, permanent, rotational shift pattern Monday – Sunday** Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do! **Key Responsibilities of a Rental Operations Agent:** * Owning the full rental experience from vehicle preparation, interacting with customers to handling returns. * Providing excellent face-to-face customer service. * Being a brand ambassador – positively promoting our products and services. * Working towards targets to increase productivity and sales. **What we are looking for:** * Customer service experience * Excellent communication skills * Team-player * Friendly, positive, ‘can-do’ attitude * Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same! * A full valid driving licence with 12 months’ experience **Great rewards for great work:** Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. **We offer:** * 33 days holiday inclusive of bank holidays * A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more * Employee Assistance Programme (EAP) provided by Health Assured – 24/7 supp