Avis Budget Group
RentalOperationsAgent
“Rental Operations Agent at Avis Budget Group. Skills: Customer service, Vehicle inspection, Payment processing. Greeting customers returning vehicles. Inspecting vehicles for damages”
Industry & Context.
Valid driver's license
What They're Looking For.
Must Have
High school diploma or equivalent level of education, Fluency in spoken and written English, Valid driver's license with a clean driving record, Openness to working flexible schedules, including weekends, Proven proficiency in communication and interpersonal skills, A team-oriented approach, Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting, A friendly, upbeat, and proactive attitude
Nice to Have
Prior customer service experience, particularly in the car rental, retail or hospitality sectors, with 1-2 years preferred
What You'll Do.
Greeting customers returning vehicles
Inspecting vehicles for damages
Assessing necessary charges
Clarifying final charges to customers
Collecting rental agreement signature
Providing directions and travel information
Conducting thorough vehicle inspections
Ensuring vehicles are prepared for next rental
Maintaining accurate records
Resolving customer complaints
Organizing rental car lot
Following safety and security protocols
How You'll Work.
Team & Collaboration
A team-oriented approach
Communication Scope
Fluency in spoken and written English; Proven proficiency in communication and interpersonal skills
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