RenewalsSpecialist

## Accountabilities Own and manage the full renewal lifecycle, engaging customers proactively 90–120 days before contract expiration to secure commitments and manage negotiations. Serve as the central coordination point across Sales, Customer Success, Legal, Finance, and other stakeholders to ensure smooth renewal execution. Negotiate contract terms, pricing, and objections with enterprise customers while ensuring compliance with internal guidelines. Identify and drive upsell, cross-sell, and co-terming opportunities to maximize account value during renewal cycles. Maintain accurate forecasting and renewal data within Salesforce, ensuring leadership has clear visibility into pipeline health and churn risks. Monitor customer activity and engagement signals to proactively mitigate renewal risks and ensure retention targets are met. Support continuous process improvement and contribute to scaling efficient renewals operations across global markets. Requirements: 3–4 years of experience in Account Management or SaaS renewals, with a strong focus on commercial ownership (pure SDR/BDR or CSM-only backgrounds not suitable). Proven ability to negotiate commercial contracts, manage pricing discussions, and influence senior decision-makers. Strong operational discipline with the ability to manage multiple complex renewal cycles simultaneously. Advanced proficiency in Salesforce and CPQ tools, with the ability to leverage data for forecasting and decision-making. Strong business acumen and comfort working in fast-paced, evolving environments with shifting priorities. Excellent communication, stakeholder management, and relationship-building skills across internal and external teams. Experience in cybersecurity or identity management is a strong advantage. Global mindset with ability to work across multiple regions; additional language skills (e.g., Spanish) are a plus. Benefits: Competitive hourly compensation ranging from $38.46 to $43.10, with potential bonus eligibility bas