Stripe
Financial Services
RenewalsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewals Specialist at Stripe. Skills: Revenue retention, Revenue expansion. Manage renewal pipelines. Research user history”
Industry & Context.
Solving problems; Data-driven decisions
What They're Looking For.
Must Have
3+ years in Renewals, 3+ years Account Management, 3+ years Customer Success, Experience in tech environment, Proven track record delivering processes, Leadership experience, Experience developing cross functional partnerships, Experience in high-growth tech company, Ability to operate in lean organization, Ability to operate in fast-paced organization
Nice to Have
Lean Six Sigma certification, Experience employing Lean Six Sigma, Experience in financial services industry, Experience in payments industry
What You'll Do.
Manage renewal pipelines
Research user history
Assist with quote creation
Develop Renewals Desk strategy
Execute Renewals Desk strategy
Identify repeatable processes
Optimize scalable processes
Cultivate team culture
How You'll Work.
Team & Collaboration
Partner with AE's; Partner with sales management; Partner with Customer Success; Partner with internal partners; Partner closely with cross-functional teams; Build consensus across functions
Communication Scope
Crisp communication style
Process & Methodology
Project manage complex initiatives
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities and helping close deals. What you’ll do The Renewals Specialist will partner with AE’s, sales management, Customer Success and internal partners to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that large contracts are renewed on-time and quoted accurately. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can or have partnered closely with cross-functional teams, deliver tasks, project manage complex initiatives and make data-driven decisions. Our ideal candidates will have had experience crafting and structuring deals, and building scalable processes. A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects. Responsibilities: Proactively manage Renewal pipelines
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